Shipping Policy

Order Confirmation

A confirmation email that includes your estimated shipping date will be sent to you after your order has been placed.

Once your order is shipped:

  • We will send you a Shipment Confirmation email with the tracking number(s) and a link to track your package(s). Tracking information is generally available by the next working day after shipment.

  • Your order will then be delivered to the shipping address provided at checkout within the estimated delivery time for your location.

If your order has passed the estimated shipping date and you have not received tracking information, please contact our Customer Service Department via live chat.

Shipping Service

We use third-party shipping partners to deliver our products to customers. We are continuously optimizing our shipping network to provide faster and more reliable delivery across Europe.

Free shipping is available for selected EU countries and regions. Shipping fees may apply to other destinations and will be calculated automatically at checkout based on your delivery address.

Please keep in mind:

  • Free shipping is available for selected EU countries and regions.

  • For destinations where free shipping is not available, the applicable shipping fee will be displayed at checkout.

  • Please enter your complete shipping address at checkout to view the available shipping methods and applicable shipping fee.

  • We currently offer standard ground shipping and do not offer expedited shipping options.

  • For bulk orders of more than 5 desks or chairs, we may use LTL freight shipping.

In Germany, packages may be delivered via DPD, GLS, GEL, or DHL. If the ordered product is in stock, the order will normally be processed within two working days. After shipment, delivery typically takes 1–6 working days.

If the ordered product is a pre-sale item, the estimated shipping date will depend on the information provided on the product page or in the order confirmation.

Note: Delivery times may be extended due to carrier capacity, peak sales seasons, severe weather conditions, remote-area delivery, or other circumstances beyond our control.

Shipping Time Frame

The shipping time frame refers to the estimated time it takes for your order to reach your delivery address after shipment.

Please note that items within the same order may have different estimated shipping dates due to differences in stock availability or warehouse location.

We ship using third-party transportation providers. Estimated delivery times are generally:

  • Germany: 2–3 working days

  • Other EU destinations: approximately 4–8 working days

Actual delivery times may vary depending on the destination, carrier, product availability, and other circumstances.

When purchasing a product, please select the appropriate country or region on our website to check product availability and delivery options for your market.

Multiple Shipments

In some cases, your order may be delivered in multiple packages. This may happen when items are shipped from different MUSSO warehouses or when products need to be packaged separately.

Multiple shipments may be used for the following reasons:

  • Separately packaging products or components can help reduce the risk of damage or breakage during transit.

  • We operate multiple warehouse locations, allowing our shipping partners greater flexibility in picking up and delivering your order.

  • Separate shipments allow us to optimize logistics and provide efficient shipping services across our supported delivery regions.

You may receive separate tracking numbers for each package.

Sales Tax & VAT

The tax amount charged at checkout may include sales tax, GST, VAT, or other applicable taxes depending on the destination country or region.

Applicable taxes will be calculated based on your shipping address and displayed during the checkout process.

Missing or Lost Packages

If you receive a delivery notification but cannot locate your package, please first:

  • Check around the delivery address, including entrances, porches, garages, or other safe locations where the carrier may have left the package.

  • If you live in an apartment or shared building, check with the reception desk, concierge, property manager, or other household members.

  • Check the tracking information for any additional delivery details provided by the carrier.

Please note that some carriers may mark a package as delivered up to 24 hours before it physically arrives.

If you still cannot locate your package after checking the above, please contact us via live chat as soon as possible. Our Customer Service Department will assist you in investigating the shipment and, where applicable, filing a claim with the carrier and arranging an appropriate resolution.

MUSSO reserves the right to deny claims reported more than 30 days after the recorded delivery date, or where delivery issues result from an incorrect or incomplete shipping address provided by the customer.