1. How to Participate
For each designated time slot listed below, the first customer to successfully place and complete payment for an order will receive a full refund for that specific order (the "Free Order" reward). There are 3 Free Order slots per day, released at specific intervals.
2. Promotion Period & Schedule
The Free Order Challenge is held exclusively on the following dates and times. All times are based on Paris local time:
- Slot 1: 09:00 AM
- Slot 2: 02:00 PM
- Slot 3: 07:00 PM
3. Free Order Reward Details
Eligibility: Qualifying customers will receive a refund for one (1) featured item (Desk or Chair) from their order.
Limit: The refund is limited to a maximum of one item per order. If an order contains multiple desks or chairs, only one unit will be eligible for the refund.
Exclusions: Accessories such as seat covers, casters (wheels), and other add-ons are strictly excluded from the refund. Any items exceeding the one-unit limit will not be refunded.
Tie-Breaking Rule: If two or more orders are placed at the exact same second (for example, 09:00:00), the winner will be determined by the Order ID sequence in Musso's backend system. For example, Order #EU1001 will be ranked ahead of #EU1002. The system log is final and binding.
4. General Terms
One Reward Per Customer: Each eligible customer or household is entitled to only one (1) Free Order reward during the entire promotion period. If a customer qualifies for multiple rewards, they will only receive the reward for the first chronological successful order.
Non-Transferable: Rewards are non-transferable and cannot be assigned to any other person or entity.
Fraud Prevention: Musso reserves the right to disqualify any participant found to be engaging in fraudulent activity, using scripts or automated tools, or attempting to manipulate the promotion. Such individuals will be banned from all future Musso promotions.
5. Disclaimers & Limitation of Liability
Technical Issues: Musso is not responsible for any technical malfunctions, including but not limited to internet connectivity issues, server delays, hardware or software failures, or data loss or corruption during transmission that may prevent a user from placing an order at the exact scheduled time.
Release of Liability: By participating, winners agree to release, indemnify, and hold harmless Musso and its affiliates from any liability, claims, or actions arising directly or indirectly from participation in this promotion or the use or misuse of the reward.
6. Amendments & Final Interpretation
Right to Amend: To the extent permitted by law, Musso reserves the right to modify or update these terms at any time.
Final Decision: Musso will endeavor to resolve any disputes through friendly negotiation. However, Musso reserves the final right of interpretation regarding all aspects of this promotion.
